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25 Jan 2023

Full-Time Bilingual Welcome Desk Coordinator/Client Services Navigator

TheCenterPC – Posted by TheCenterPC San Diego, California, United States

Job Description

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County.

As a part of The CENTER’s commitment to the health and safety of our employees, clients, and community members, all employees are required to show proof of being immunized and boosted against the COVID-19 virus.

POSITION SUMMARY

Reporting to the Manager of Welcome Services, the Bilingual Welcome Desk Coordinator & Client Services Navigator welcome the community to their Center and serve as the first point of contact for both walk-in and phone-in clients. Welcome Services are responsible for assessing specific client needs (“How Can I Help You”) and navigating folks to the appropriate internal or external resource, service, or referral that addresses their needs. An integral part of The Center’s facility and operations, our main-level lobby, waiting-for areas, and help desk recently completed an extensive remodel, reimagining these community spaces into a Welcome Hub where clients who come through the front doors needing assistance, access to resources and referrals to internal or external services, are greeted with a comfortable, welcoming ambiance by staff and volunteers appropriately trained and stationed. Our Welcome Hub now allows for a more thoughtful, friendly & client-centered approach to customer service and seamless access to useful information & resources for all who visit the Center.

 

PRIMARY ROLES & RESPONSIBILITIES:

  • Responsible for addressing all client questions/concerns, resource referrals, client service requests, space utilization, select service scheduling, and handling client support issues that may require elevation to greater needs assistance (i.e., crisis intervention, building/team safety & security, );
  • Manage all Welcome Desk tasks and ;
  • Answering and transferring phone calls, voicemails, and emails.
  • Facility opening and
  • Routine interior and exterior facility monitoring and upkeep;
  • Room scheduling and usage.
  • Continuous auditing of external resource referrals and Community Bulletin Board Ads
  • Maintaining electronic Welcome Hub information portal (TV screens);
  • Enforcement of Center policies and
  • Supervision of Cyber Center, waiting room, main-level common areas, patio, and parking lot environments;
  • Supervision of Welcome Team
  • Other reasonable duties as assigned.

REQUIRED QUALIFICATIONS:

  1. Education and/or Experience: 2 years of strong customer service skills.  Prior experience working in the LGBTQ+, HIV, or social justice community is desired, preferably in a non-profit setting.
  2. Computer/Office Equipment Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office, particularly Word, Outlook, Excel, PowerPoint, and Teams.
  3. Other Skills: Must demonstrate competence in working with a variety of populations. Those with lived experience as a member of a historically under-served community  (i.e.,  communities of color,  LGBT  communities,  immigrant communities,  )  are strongly encouraged to apply. Must have excellent interpersonal communication skills. Must understand trauma-informed, client-centered care with the ability to recognize crises and provide de-escalation strategies, when necessary. Ability to manage multiple tasks with shifting priorities.
  4. Language Skills: Verbal and written fluency in both English and Spanish is required.

PREFERRED QUALIFICATIONS:

  1. Education and/or Experience: An associate degree in a related field.

 

COMPENSATION & BENEFITS:

  • Compensation: The pay range for this position is $23.00 to $25.00 and is commensurate with experience. This is a Full-Time Regular Non-Exempt
  • Benefits: The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Flex Time Opportunities, Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement

 

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities, we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

 

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

How to Apply

Please submit your cover letter and resume to: people@thecentersd.org Subject line: To include the job title you are applying to "Bilingual Welcome Desk Coordinator/Client Services Navigator position."

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: $23-$25/hr.

Job expires in 79 days.

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