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23 Jul 2020

Part-Time Bilingual Telephone Interviewers Wanted (Virtual Position)

thehennegroup – Posted by thehennegroup Anywhere

Job Description

The Henne Group (THG), a market research company, is currently accepting applications from motivated people to join our professional staff of telephone interviewers for a large scale project concerning COVID-19.  This is not a sales or collection position.

We are looking for bilingual interviewers who are fluent in English and any one of the following languages:

  • Cantonese
  • Mandarin
  • Tagalog
  • Vietnamese

Available Shifts:

  • 9:00 AM to 3:00 PM (Monday – Friday)
  • 3:00 PM to 9:00 PM (Monday – Friday)
  • 10:00 AM to 6:00 PM (Saturday)
  • 1:00 PM to 9:00 PM (Sunday)

Company Description:

THG is a leading national full-service research organization. Over the last thirty years, THG has completed thousands of qualitative and quantitative research projects for business, government (federal, state, and local), academic, and not-for-profit clients. We use the most exacting professional standards in all of our research studies, and customize our work to meet our client’s needs (www.thehennegroup.com).

Interviewer Job Description:

The Telephone Interviewer’s primary function is to make and record calls using survey software to a wide variety of participants. For the present project, interviewers will be involved in recruiting selected potential respondents to participate in this COVID-19 study. Tasks include:

  • Making ongoing calls to find participants and recording call outcomes and scheduling appointments.
  • Screening potential participants for eligibility.
  • Reading survey questions verbatim and accurately recording question responses.
  • Scheduling the first in-person appointment at a study testing center.
  • Filling out any paperwork or recording online related to the data collection effort.
  • Tracking hours.

Skills and Qualifications:

  • A high school diploma or higher.
  • Maintain a positive and professional attitude.
  • Punctuality and high integrity work ethic.
  • Fast and efficient in calling and recording call outcomes.
  • Professional and courteous telephone demeanor with an ability to read out loud and at a conversational pace and record survey responses.
  • Basic to intermediate computer skills (copy and paste, Internet research, sort/filter, MS Excel spreadsheet knowledge a plus, using find/search function).
  • Flexibility and Multi-tasker.
  • Required to be able to work remotely.Big Plus:
  • Previous Interviewing, Call Center, or Customer Service Experience.
  • Previous experience with Voxco Survey Research Software.
  • Having the ability to work with “gatekeepers” to identify persons best-suited for survey completion is desired.
  • MS Excel knowledge.Additional Information:

    At THG our core values are: forward-thinking, motivation, teamwork, time management and relationship building. If you possess these skills and would like to be a member of a team that works together to provide exceptional research, then email us a short cover letter highlighting your skills, your resume, and two references.

    Pay starts at $18 an hour.

Share this role online (there may be a referral fee*)

How to Apply

Interested: email your resume to elane@thehennegroup.com

Job Types: Part-Time. Job Tags: Bilingual, Cantonese, Interviewer, Mandarin, Tagalog, Vietnamese, and Virtual.

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