Who ❤️ PJ →

Full Search

This job listing has expired and may no longer be relevant!
22 Oct 2021

Full-Time Bilingual Customer Service Representative

Genumark – Posted by JStefanazzi Toronto, Ontario, Canada

Job Description

As one of Canada’s best promotional products supplier, Genumark has grown to become the national leader in sourcing and distributing promotional merchandise and corporate uniforms and apparel. With offices, showrooms and warehouses across Canada including Toronto, Kitchener, Ottawa, Montreal, Winnipeg, Calgary, Vancouver and Victoria.

Our multiple locations and 100+ full-time employees across Canada allow us to provide regional service to prominent national accounts such as CIBC, Microsoft Canada, Telus, Ford of Canada, Toys R US, Loblaw Companies, Corby’s, Sony Canada, Nexen, Enmax, Smart Technologies, AGF Mutual Funds and many others. Genumark also have numerous accounts which are focused on a provincial or municipal level. To learn more, visit us at http://www.genumark.com.

Named as one of Canada’s Platinum Best Managed Companies from 2011 to 2021, Genumark believes happy employees are a precondition to happy customers.

Genumark headquarters is the 42,000 square foot sales and distribution facility located at 707 Gordon Baker Road in Toronto.

 

We are currently seeking a Full-Time (Preferred Bilingual -English & French) Customer Service Representative to join our Toronto office team.

The purpose of this position is to provide inbound Client support for all inventory fulfillment programs. This position will also complete RUSH order data entry.

Responsibilities will include, but not be limited to:

  • Answer all inbound telephone, email, fax and mail requests for product information
  • Sends Order Acknowledgement to customers via fax, email or mail
  • Provide back up support (when required) to Data Entry by entering all received orders
  • Processes Drop Ship orders and forward to Buyer for delivery and completion
  • Communicates with Buyer to ensure timely purchasing of inventory
  • Communicates with Finance to ensure accurate and timely invoicing of orders
  • Issue and process return authorization requests
  • Cross-sell products when and where applicable
  • Track and investigate late or lost shipments
  • Re-send Client invoices as required
  • Read and respond to all inbound Customer Service email requests, forward other inbound email to appropriate personnel
  • Learn about products offered in each program to effectively answer client questions
  • Complete all out bound calls to clients relating to back order and/or discontinued items
  • Enter and release all RUSH orders and communicate with Pick/Pack to ensure timely and correct shipment of order
  • Assist in the Health & Safety program by ensuring that section 28 of the Occupational Health & Safety Act (OHSA) are being followed; conduct employee training and accident investigations; coordinate Health & Safety training within the department
  • May be required to perform additional and/or different responsibilities as set forth above

Minimum Requirements:

  • Fluent in English and French language skills (written and spoken)
  • Proficiency in Microsoft Office suite, especially, Word, Excel, and Outlook
  • Intermediate to advanced computer skills, including use of the Internet and experience with promotional webstores
  • Demonstrated skills in customer escalation, conflict resolution, and negotiation
  • Strong customer service, interpersonal, and relationship-building skills
  • Strong multi-tasking, organizational, time management, and problem-solving skills
  • Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization
  • Must have employment eligibility in Canada

 

Compensation: $40,000 – $41,000 annually

 

Genumark is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Share this role online (there may be a referral fee*)

How to Apply

Please apply directly at Genumark Jobs website: https://www.genumark.com/jobs

Job Types: Full-Time.

473 total views, 0 today

Apply for this Job