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20 Dec 2022

Temporary Audience Services Representative

Chicago Humanties Festival – Posted by Humanities500 Chicago, Illinois, United States

Job Description

About the Festival

The Chicago Humanities Festival connects people to the ideas that shape and define us, and promotes the lifelong exploration of what it means to be human. CHF fosters curiosity, celebrates creativity, explores the boundaries of contemporary knowledge and culture, and challenges us to see ourselves and the world anew. Collaborating with nearly 40 of Chicago’s major cultural and educational institutions, CHF produces over 100 events annually and partners with nearly 40 venues around Chicago, as well as stewards a vibrant online home for the humanities. CHF has an international reputation for innovation and creativity, featuring an exceptional roster of writers, scholars, performers, and visual artists in its programs and online.

 

Position Description

Audience Services Representatives (ASRs) facilitate ticket and membership sales, being the frontline voice of CHF. They provide friendly, welcoming customer service to people of all ages and abilities by email, phone, and virtual chat. They work independently as project leaders and together with their box office peers. 

 

Primary Duties and Responsibilities

  • Provide excellent customer service by phone, email, and in-person.
  • Effectively and accurately provide information regarding our various events and membership program to CHF patrons.
  • Responsible and accountable for properly handling transactions for ticket sales, membership, and donations, charging appropriate prices, and following guidelines for free and discounted tickets.
  • Assist in reporting and monitoring sales, facilitating waitlist and standby as determined by the Audience Services Manager.
  • Carefully maintain customer records using our new custom ticketing system Utiliza Asana to work as a team, communicating customer issues, and support interdepartmental ticketing and audience requests.
  • Assist customers and Audience Accessibility Coordinator with fulfilling customer requests for accessible accommodations, which includes closed captioning, ASL interpretation, and audio description.
  • Serve as box office manager at assigned venues for in-person events, which includes interfacing with the public, processing ticket sales on-site, overseeing will call, standby and waitlist.
  • Prepare Box Office materials for events as assigned, and provide other front of house support as needed.
  • Meet with CHF and venue staff for site visits to become familiar with venue assignments (typically 1-2 paid hours of site visits per venue scheduled).
  • Assist administrative staff on projects as assigned. Including but not limited to research projects, creating audience materials, and various reporting projects.

 

Qualifications

  • Minimum one year experience in theater box office, customer service/hospitality, or call center.
  • A demonstrated commitment to excellent customer service and enjoy working with the public.
  • A professional demeanor with good communication skills.
  • Tech-savvy with solid computer, data entry, and database management experience. 
  • Strong organization skills and attention to detail in a fast-paced environment.
  • A demonstrated resourcefulness and independence in problem solving/troubleshooting.
  • A demonstrated flexibility and grace under pressure.
  • Prior experience with arts or cultural organizations is a plus, though not required.
  • Prior training in diversity, equity, accessibility, and inclusion is a plus. Be sure to describe your experience in these areas, if applicable.

 

Compensation and Hours

  • This position is paid bi-weekly based on hours worked, at $18/hour, with a guaranteed 20 hours per week scheduled based on employee availability. 
  • The role is seasonal, with our Spring Season running approximately from early February through May. 
  • ASRs work a predefined schedule that may include:
  • Monday-Friday, 9:30a-1:30p or 1:30p-5:30p on non-event days.
  • Weekday evening and weekend availability is required for event dates.
  • Our main festival days known as “Hub days” will take place on April 29, April 30 and May 6, 2023. Availability for most of these dates is preferred. Feel free to let us know if this will be an issue for you.
  • Training and orientation will be compensated.

 

Work Location

As is true of our entire staff, weekday hours will be hybrid with remote “at-home” work and in-person work at our Chicago River North office. While working remotely, you will have access to a CHF laptop and internet hotspot. CHF events are held at venues throughout Chicagoland. Travel stipend/reimbursement for mileage, parking, and/or rideshare available for pre-event site visits and schedule shift on event days.

 

COVID-19 Policies

As part of our commitment to providing a healthy and safe workplace, CHF is requiring employees and contractors to provide proof that they are vaccinated against COVID-19 within the first week of employment. If a vaccination is not possible, a request for a medical or religious exemption can be made with Human Resources.

 

Commitment to Diversity, Equity, Accessibility, and Inclusion (DEAI)

The Festival is committed to providing a diverse, equitable, accessible, and inclusive workplace, where all employees and volunteers, whatever their gender, race, religion, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and policies. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.

 

How to Apply

Email the following materials to Samantha Grimes, Audience Services Manager, at audiencejob@chicagohumanities.org. Be sure to inform us in your cover letter about your interest in the role, and how you heard about the opportunity. Applications will be reviewed on a rolling basis. For priority consideration, please submit your application by January 20, 2023.
  • Cover letter
  • Resume
  • Contact information for three professional references
  Format subject line - 2023 Spring ASR Application: [Your Name]  [Example] 2023 Spring ASR Application: Jane Smith Candidates who are selected for an interview will be notified via email.

Job Categories: Equal Opportunities. Job Types: Temporary. Job Tags: audience, Audiences Services, box office, and  customer service. Salaries: Less than 20,000.

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