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7 Feb 2021

Full-Time Associate Director, Quality

brandondrakecarrier – Posted by brandondrakecarrier Syracuse, New York, United States

Job Description

Areas of focus:

  • Lead global quality initiatives for Refrigeration business.
    • Zero Escape Methodology
    • Quality Clinics
    • ProCert
    • Warranty recovery process
    • Quality Management Systems:  ISO9001
    • Carrier Excellence / Carrier Way leadership mentoring


  • Monitor, measure, and drive improvement in Refrigeration factory quality (internal and customer metrics) performance.  Work with factory quality leaders and engineering in improving quality performance.
    • Identify gaps and develop recovery plans when targets are missed
    • Work with plant, divisional and WHQ SQEs to drive supply base improvement
    • Prepare and deliver executive summary reports to WHQ and Refrigeration executive management.
  • Manage global HQ data reporting staff
  • Support and participate in Factory QRB’s and Passport meetings.
  • Miscellaneous projects, analysis and reports as required by the Refrigeration Quality Director

Other Critical Considerations:

  • Bachelor’s degree in Engineering or another technical field.
  • 7+ years of industrial quality managerial experience; prefer both manufacturing and supplier quality experience.
  • Able to manage multiple tasks across a global business working with cross functional and multi-cultural teams.
  • Data analysis capabilities and advanced problem solving
  • Excellent written and verbal communication skills.
  • Must be fluent in English.
  • Cx or Lean, Six Sigma Background
  • MS office and database skills
  • Travel, including international visits will be required (< 30%)

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: #globalquality, #QualityAssurance, #supplierquality, Manufacturing, and quality. Salaries: 100,000 and above.

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