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23 Jul 2021

Full-Time Artificial Intelligence Product Owner

Black Knight Financial Services – Posted by BKInc2018 Philadelphia, Pennsylvania, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Manages life cycle product planning activities and high quality delivery of Black Knight’s AI and machine learning products, enhancements, and releases to market. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfa ction, and sales success rate. Provides oversight in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

This position is work from home eligible.


  • Manages product plan by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates at quarterly and annual stakeholder meetings.
  • Manges a team of data scientists that handle AI and machine learning aspects of Black Knight’s AIVA tool.
  • Creation and management of AI/ML solutions that meet needs specified by business product managers in the financial services industry
  • Application of AI/ML and NLP technology to the document processing domain
  • Production model life cycle management, on-going model training and curation of training data
  • Building and deploying AI/ML solutions using AWS cloud hosting and development components
  • Organization and management of a backlog of experiments and models
  • Supervision of multiple teams of data scientists and AI/ML engineers
  • Prepares and presents product plans and roadmaps. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans.
  • Monitors and understands product’s profit and loss statement. May be responsible for revenue and profitability of assigned products.
  • Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
  • Assigns and monitors the work of team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
  • Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions.
  • Acts as product launch manager when appropriate for new products or rollouts of major releases.
  • Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process).
  • Determines and approves all service level agreements (SLAs) related to products and includes with business scope documents.
  • Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.


Bachelor’s degree in Business, Computer Science, or the equivalent combination of education, training, and work experience.


  • Thorough knowledge of Black Knight products supported (AIVA)
  • Exhibits deep expertise in the development and maintenance of artificial intelligence and machine learning technology solutions.
  • Has current management level-experience delivering and maintaining production AI/ML technology.
  • Experience with NLP (Natural Language Processing) technology
  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
  • Client relationship management skills, understanding and focusing on clients’ needs, establishing credibility and building positive, professional, relationships with clients
  • Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Requires strong time management skills, attention to detail, and must be resourceful
  • Requires leadership and negotiation skills
  • Flexibility, versatility, dependability

Originations Product Manager II

Intermediate managerial role that manages through subordinate managers/supervisors the activities for multiple products including one major application and having responsibility for results, including costs, methods and staffing. Excellent knowledge of the field with strong leadership skills. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to team members within latitude of established company policies. Recommends changes to policies and establishes procedures that affect group. Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and policies in selecting methods and techniques for obtaining solutions. Acts as advisor to team members in meeting schedules and/or resolving problems. Develops and admin isters schedules, p-performance requirements, and may have budget responsibilities. Monitors and influences the product revenue and profitability through the client relations, sales and marketing, IT, client services, product support and/or professional services organizations. Typically manages one to three strategic client relationships with delivery of moderate to complex services and with total annual revenue of less than $20 million USD. Typically requires a minimum of seven years of experience in the financial services industry (preferably in product management discipline) as well as some client relationship management or consulting services experience.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status . Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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