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29 May 2022

Full-Time Application Support Consultant

BKInc2018 – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Works within Black Knight’s Client Support division by providing Originations Technology (OT) integration support on multiple OT applications. Serves as second level technical support for high-level /high-priority production issues. Works heavily with internal partners and development teams in order to provide a timely resolution to high profile clients.


  • Reviews individual client cases and prioritizes remediation solutions.
  • Serves as liaison between internal development teams and Black Knight clients.
  • Expertly researches and documents client needs, technology, or regulations related to production or system outages/issues.
  • Creates detailed specifications from which .NET programs will be re-written.
  • Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met.
  • Performs other related duties as required.


A Bachelor’s degree or the equivalent combination of education, training, or work experience.


  • Ability to read .NET code to determine and identify bugs/defects
  • Ability to write SQL statements
  • Knowledge of Loan Origination Solutions is a plus


  • Familiarity with Black Knight products and services is a plus (Empower)
  • In-depth knowledge of the mortgage industry and associated regulatory and compliance requirements
  • Knowledge of the tools, techniques and principles used in application development in objective-oriented development, or other relevant technology
  • Proficiency in quality management methods, tools and technologies
  • Awareness of system-development protocol
  • Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
  • Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Is resourceful and proactive in gathering information and sharing ideas

Technology Business Consultant III

Advanced professional role. Highly skilled with extensive proficiency. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior technology business consultants. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires five or more years of demonstrated business analysis/consulting experience at a senior level or higher, demonstrated expert-level technical capabilities

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $85,000 – $105,000. Eligible to participate in medical, dental and vision insurance, life insura nce and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

Job expires in 9 hours.

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