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5 Apr 2022

Full-Time Agile Project Manager

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.



Responsible for tracking MSP development for Data Conversion impact. Serve as the liaison between the MSP Data Conversions group and all Agile Trains. Represent and support the interests of Data Conversions in identifying and understanding MSP development projects and their impact on the data co nversion process.


  • Represents Data Conversion interests in the Development Agile space.
  • Participates in Agile meetings, i.e. PI Planning, Train Demos, status meetings, production implementation statuses, and project development
  • Serves as a liaison between the mortgage and home equity servicing community and the application development organization in order to define business solutions and collaborate with development to define the technical solutions to meet user and business needs.
  • Serves as an integral participant in the business process redesign and documentation for new or changing technology.
  • Negotiates agreements and commitments by facilitating communication between business and information technology from initial requirements to final implementation.
  • Represents Data Conversion interests in the Development Agile space. Participates in Agile meetings, i.e. PI Planning, Train Demos, status meetings, production implementation statuses, and project development.
  • Reviews FSDs, Agile reports, and other documentation to help decipher changes being developed across all MSP related Trains and Cars for Data Conversion impact.
  • Documents and tracks status of all data conversion enhancement activity
  • Identifies and participates in departmental initiatives and process improvements.
  • Acts independently within project guidelines with minimal direction.
  • Delivers a high level of Customer Satisfaction.
  • Performs other related duties as assigned.


Bachelor’s degree or the equivalent combination of education, training, or work experience.


  • Functional knowledge in the following area(s) may be required:
  • Customer Service
  • Default
  • Escrow
  • Special Loans
  • Investor
  • Year End
  • Cash
  • Experience working with Mortgage Servicing or Home Equity industry business process owners highly preferred
  • MSP, Bankruptcy/Foreclosure or Invoicing experience highly preferred


  • Working knowledge of systems development life cycles such as Waterfall, Prototyping, Iterative, Agile, etc. preferred
  • Ability to design solutions and technical requirements by leveraging the appropriate tools and techniques preferred
  • Excellent organizational skills and ability to manage multiple deadlines
  • Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience
  • Ability to organize requirements by features and user stories creating a backlog to be used throughout the project lifecycle preferred
  • Ability to research ideas and present outcomes in a clear and concise manner
  • Ability to influence others to gain consensus on the most effective solution
  • Ability to provide excellent customer service to clients and stakeholders to ensure project success and client satisfaction
  • Strong analytical skills
  • Demonstrated team player with ability to drive projects to successful outcome
  • Ability to quickly adapt to changing priorities
  • Knowledge of Black Knight products, services and capabilities preferred
  • Prior experience working on data conversion projects a plus
  • Experience with the Agile process/environment preferred
  • Advanced skills in MS Project, Word, Access, and Excel preferred
  • Must be persistent and aggressive in achieving key goals.

Business Systems Analyst IV

Expert/lead professional level role. Possesses a broad understanding of business functions they support, as well as, an expert understanding of the IT organization’s systems and capabilities and uses this knowledge to bring appropriate solutions to business units supported to enhance the enterprise’s competitive edge. Possesses expert knowledge of the principles, processes, phases and roles of application development methodology. May serve as a functional/technical lead. Works as a liaison between IT and our clients and stakeholders in order to provide complex technical/business solutions to meet user needs. Creates complex business process designs and documentation as needed for new

technology and estimates time and duration of required changes. Translates complex high-level business/technical requirements into functional specifications for the IT organization and works with development to test and implement those chang es. Communicates effectively and timely with clients and stakeholders and proactively brings attention to any issues that are of concern or pose a risk to the project deliverable or overall timeline. Makes recommendations for resolving project concerns or issues affecting project timelines. Completes project work ahead of the established time frame and within budget and quality requirements. Takes the lead on complex projects that cross multiple functional areas and leads project teams consisting of multiple analyst(s). Able to multi-task to manage multiple projects, keep project deliverables on schedule, and adapt to changing priorities. Leads efforts to resolve escalated production/client issues. Leads peer review of project artifacts. Makes recommendations for process and procedure improvements and actively leads the implementation of those changes. Mentors analysts on processes or business/technical functions and may coordinate mentoring and development of new business system an alyst. Typically requires Ten (10) or more years of relevant work experience and a minimum of five (5) years of experience in the mortgage and home equity servicing industry.

Although target pay range may vary by work location, a representative pay range is $90,000 to $119,630. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us bet ter and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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