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11 May 2022

Full-Time Agile Coach

BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

Facilitates training, coaches, collaborates, and mentors Black Knight Agile teams throughout the transformation process. Identifies training needs and develops training roadmaps and plans. Facilitates specialized training within the framework of Agile methodology, specific to SAFe, Scrum, Lean and Kanban. Responsible for guiding teams through the implementation process and champions the Agile method throughout the organization.


  • Facilitate the learning and adoption of Agile methods and practices by individuals and teams as they gain insights and experience with Agile concepts.
  • Conducts training needs assessments to understand characteristics and skill level of learners, the job setting, and to identify the processes and tasks performed by system users.
  • Determines appropriate instructional strategy based on results of needs assessment. Develops in-house training where needed.
  • Designs new or modifies existing instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes, and job-aids.
  • Conducts web-based training sessions, using effective presentation skills, verbal communication skills, and classroom management skills.
  • Has content management over centralized artifacts associated with agile training, maturity and adoption metrics as well as Agile Release Train readiness activity tracking and launches.
  • Launches, stabilizes, and optimizes new agile teams and release trains.
  • Coaches and demonstrates the facilitation of core agile practices including but not limited to: Kanban, Agile ceremonies, Iteration/sprint planning, Release planning (Program Increment), Story writing and grooming, Story distribution practices including estimation, Metrics
  • Creates an environment of collaboration and open dialogue within Black Knight teams to facilitate productive conflict resolution.
  • Provides direction on the development of technology enablers in support of automation and CICD strategy as it pertains to SAFe, including but not limited to adoption of incremental compliance models and DevOps.
  • Distributes and leverages maturity assessments and performance metrics to determine coaching needs.
  • Supports enterprise scalability through coaching and standardization through the portfolio level of SAFe, including oversight and consult upon establishing a Lean Portfolio management operating model in SAFe.
  • Removes impediments to team progress whether internal to the team or organizational in nature. When necessary, escalates impediments to facilitate rapid resolution.
  • Ensures effective communication within and across teams. Influences and facilitates the empowerment of a self-organizing team. Schedules and facilitates cross-functional meetings. Ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s progress/productivity.
  • Performs other related duties as assigned.


Bachelor’s degree or the equivalent combination of education, training, and work experience.


  • Experience in instructing or delivering SAFe certified courses and workshops and coaching people across teams
  • Knowledgeable of TFS/Azure DevOps preferred
  • Possesses continuous-learning mindset and willingness to deliver ad hoc training
  • Self-regulated, able to work with multiple personality types to keep teams focused on delivery, while remaining neutral under pressure
  • Knowledge of and experience with the application of agile values, principles, and practices including SAFe, Scrum, and Kanban.
  • Excellent track record of working with applying agile collaboration tools.
  • Excellent written and verbal communication skills; clear, tactful, and constructive
  • Effective presentation, interpersonal and classroom management skills.
  • Strong time management skills with flexibility, versatility, dependability
  • Demonstrated understanding of Unit Test-Driven Development and Acceptance Test-Driven Development and how to integrate it into agile delivery practices.
  • Experience working on large-scale transformation programs.
  • Agile or professional coaching certification.
  • Demonstrated ability to influence change at the leadership level and team level.

Agile Coach

Advanced professional role. Highly skilled, demonstrates extensive proficiency. Conducts training in standard and/or custom multi-day Agile courses. Works with Scrum teams that span a portfolio, providing guidance around the application of lean agile practices and processes. Coordinates and coaches teams within the framework of agile methodology, specific to SAFe, Scrum, Lean and Kanban. Works as a servant-leader, supporting agile principles and process rules. Subject matter expert in the application of SAFe at all levels and mentor to less experienced peers. Acts independently and without considerable direction and exerts significant latitude in determining the objectives of the assignment. Typically requires a minimum of five (5) or more years of related work experience with at least two (2) years experience in technology and working in an agile environment. Experience in instructing or delivery learning content via cour ses and workshops. Knowledgeable of TFS as an agile work management system preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

Job expires in 27 days.

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