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8 Sep 2021

Full-Time After Hours Technical Advocate – IT Business Consultant II

BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides technical direction while guiding clients through the implementation of software products.


    • Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
    • Provides vendor relations and client support, training within the area of expertise.
    • Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
    • Performs other related duties as required.


Bachelor’s degree or the equivalent combination of education, training, or work experience.


    • Position hours are 8:00pm ET to 5:00am ET Monday – Friday

      Strong technical and analytical background

      Prior Mortgage and Home Equity Servicing experience preferred

      MSP and Specialty Servicing knowledge/experience preferred

      Remote/Work from Home is an option


    • Knowledge of mortgage and home equity servicing industry
    • Familiarity with Black Knight products and services
    • Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
    • Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
    • Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/busin
      ess partner
    • Advanced knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology
    • Proficiency in Microsoft Office and e-mail software applications
    • Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
    • Ability to perform analysis, solid decision-making and problem solving skills
    • Ability to use effective listening skills to develop understanding of user questions or problems
    • Ability to rely on experience and judgment to plan and accomplish goals
    • Ability to establish and manage priorities effectively
    • Ability to demonstrate interpersonal and teambuilding skills and manage conflict
    • Excellent verbal and written communication skills to non-technical and technical audience members
    • Ability to establish and maintain effective working relationships wit
      h employees, clients and the public

IT Business Consultant II

Intermediate level role. Possesses a general understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately complex projects. Works with business partners within one business function to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays a demonstrated knowledge of the business area to resolve problems on an ongoing business. Generally works on one or more projects at a time as a project team member. Typically requires four (4) or more years of experience in a relevant business analysis/consulting role.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, relig
ion, gender, gender identity or express
ion, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

Job expires in 36 days.

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