Job Description

OPERATIONS COORDINATOR

Natural Habitat Adventures (Nat Hab), a Boulder, Colorado-based nature-focused adventure travel company, is seeking an Operations Coordinator. The Operations Coordinator is a member of our Adventure Operations team, which is the department that coordinates all logistics behind each trip that Nat Hab operates around the world. This position is primarily responsible for ensuring partners and field staff have the information they need to provide the optimal experience for guests on every departure.

Responsibilities

· Thoroughly review, compile, and send departure-specific information to Nat Hab’s in-country operators, contracted partners (hotels, restaurants, service providers) and Expedition Leaders. Most communication is done via email working heavily in our CRM software (FileMaker Pro). Guest information includes passport details, flight itineraries, medical/dietary information, and special requests.

· Act as a resource for in-house Adventure Specialist and Guest Services colleagues regarding trip-specific information such as itinerary, hotel, meal or transportation details.

· Help organize select program details and logistics for destinations around the world working intimately with a team of Destination Managers and Adventure Directors. Logistics include scheduling and confirming restaurant and activity reservations on select programs, coordinating transportation needs, national park permitting, Expedition Leader and field staff flights and the management of room releases with individual properties and operators.

· Assist in the planning and execution of Expedition Leader training retreats locally and around the world.

· The position may include other responsibilities and opportunities not listed above.

Skills and Qualifications

· At least 3 years’ experience in a logistics/operations-related role is highly preferred.

· Extremely organized and detail-oriented; able to prioritize and efficiently manage multiple tasks, consistently meeting scheduled deadlines.

· Excellent written and verbal communication skills that enable working effectively with a variety of partners in our office and around the world.

· Enjoys adapting to new priorities and deadlines in a high-paced and fast-changing environment; able to excel working both individually and as part of a team.

· Proficiency in Excel is preferred.

· Computer database software experience is a plus (or the ability to learn quickly).

Compensation

· Compensation commensurate with experience.

· Salary: $50,000 plus annual bonus.

· This position comes with generous PTO and paid holidays. Benefits include site inspection on Nat Hab trips, pro deals on outdoor clothing, onsite fitness facility and exercise classes. Eligibility for medical insurance, participation in 401(k) with company match and parental leave after a predetermined period of time.

· This is a full-time, exempt position.

Travel

· In addition to the benefit of having 2 weeks of site inspection on Nat Hab trips where one is a participant on a scheduled program, the Operations Coordinator may be required to travel approximately 1-2 additional weeks a year in order to build field knowledge and rapport with partners around the world as well as to facilitate and execute regional Expedition Leader trainings.

· Remote employees would also be expected to attend 3 to 4 annual day-long retreats in Boulder, Colorado (retreats are currently suspended due to COVID-19). Staff may also be required to come to the office at other times throughout the year.

About Nat Hab

Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to maintain a welcoming, inclusive and high-performing culture in our office and in the field. Even if you don’t have experience in the travel sector, we invite you to show us how you can help Nat Hab become an even stronger company.

Our culture is built around our Core Ideologies, which are not empty ideas we write down and forget—we adhere to them faithfully, and they drive our decision-making every day:

· Continually improve as a company and as individuals

· A remarkable guest experience will be the driving force in every aspect of our business

· Consistently raise the bar on conservation

· Appreciate your colleagues and treat them with respect

· Autonomy, individual and team initiative shall be our modus operandi

· Have fun, take your work very seriously and yourself not too seriously

How to Apply

To apply, please send cover letter and one-page resume to Sarah Warren (Sa****@na****.com). No phone calls please. Applicants will be contacted only in the event we wish to pursue their candidacy.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: coordinator and operations. Salaries: 40,000 - 60,000.

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