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1 Dec 2022

Full-Time Administrative Assistant I, Evening Dispatcher

Bridgewater State University – Posted by BridgewaterSU Bridgewater, Massachusetts, United States

Job Description

Administrative Assistant I, Evening Dispatcher

Department Summary:

Bridgewater State University is an inclusive community dedicated to the lifelong success of all students, focused on the continuous improvement of its people, and responsible for leading innovation that benefits Southeastern Massachusetts, the commonwealth, and the world. Bridgewater’s accessible environment of teaching and learning stimulates critical thinking, pursuit of new knowledge, and deeper understanding, the cultivation of meaningful and diverse interpersonal relationships, and fostering an appreciation for global engagement, all aimed at transforming lives and improving the human condition.

Our commitment to diversity, equity, and inclusion is reflected in our, which ensure that all students are supported and succeed.

Bridgewater State University is equal employment opportunity/affirmative action employer. Members of underrepresented groups, and those committed to working in a diverse cultural environment, are strongly encouraged to apply.

The mission of the Department of Aviation Science is to combine academic studies and flight training in order to prepare graduates for a wide variety of positions within the air transportation industry, including general, airline and military aviation. Successful candidates will be staff members that can work with their colleagues to help meet the mission of the department of Aviation Science in serving and supporting our racially and ethnically diverse campus community.

Position Summary:

Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

The Administrative Assistant I, Evening Dispatcher position provides afternoon and evening administrative support of the following: Long- and Short-Term Flight Scheduling, BSU aircraft Maintenance, Flight Training Stage Check Process. This position supports the BSU Aviation flight safety program as it relates to the maintenance and availability of aircraft and assists in all aspects of mandatory aircraft inspection cycles to ensure compliance and maximize aircraft availability for student training events.

The Administrative Assistant I, Evening Dispatcher, works from the Bridgewater State University Flight Training Center at New Bedford Regional Airport located in New Bedford, MA.

TOUR OF DUTY: WEDNESDAY – SUNDAY (Monday and Tuesday as days off)

Seasonal hours – 12:00pm – 8:00pm (Summer)

10:00am – 6:00pm (Winter)

(Subject to Change)

*Initial assignment only. Subject to change according to institutional needs.

This is an AFSCME unit position and is subject to the terms of that union agreement.

This position is located at the BSU Flight Training Center located at New Bedford Regional Airport in New Bedford, Massachusetts.

Position Type: AFSCME Classified

Essential Duties:

• Performs daily, and on the moment scheduling of BSU ground and flight training events for approximately 15 Certified Flight Instructors (CFIs), approximately 150-200 students, and 11 -13 BSU aircraft.

• Validates and processes all student training invoices via BSU ConnectCard Reader and BSU flight coordination software program. Checks all invoices for accuracy and validates student account balances before training is conducted.

• Assists a multicultural and diverse group of students with problem resolution concerning scheduling conflicts and coordinates with other BSU staff members for effective problem resolution. Elevates issues as necessary to the Flight Training Coordinator and Business Manager.

• Assists the Chief Instructor to ensure all BSU flight events comply with operational safety and with all Federal Aviation Administration (FAA), local and BSU regulations/requirements.

• Assists in monitoring FAA mandatory aircraft maintenance inspection cycles to maximize aircraft availability for student training and ensures that all scheduled maintenance actions are completed.

• Communicates BSU aircraft squawks and coordinates with the Flight Training Coordinator on all unscheduled maintenance requirements to ensure most efficient method of repair.

• Publishes and communicates relevant information for all scheduled events such as local weather forecasts, Temporary Flight Restrictions (TFRs), Notices to Airmen (NOTAM’s), and Federal Aviation Regulations (FARs).

• Coordinates with the Flight Training Coordinator for the appropriate release or hold of flight events.

• Dispatches all training assets (e.g. aircraft and AATDs) in a timely manner and enforces compliance of scheduled departure times. Monitors all arrivals and departures via BSU ground communications.

• Coordinates daily aircraft fueling requests and ensures that requests are processed in a timely fashion. Ensures proper accounting of requirements and deliveries are met.

• Performs additional duties as assigned.

State Job Specifications are available in the Human Resources Office or on the Human Resources website

Required Qualifications:

We are looking for equity-minded applicants who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community.

Applicants must possess at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, or (B) any equivalent combination of the required experience and the substitutions listed in the MA State Job Specifications.

• Commitment to customer service excellence/support to enhance an environment of equity, diversity and inclusion.

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

• Passion for and commitment to social justice, racial justice, and civic engagement.

• Knowledge of the principles and practices of office management.

• Ability to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.

• Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations.

• Ability to follow written and oral instructions.

• Ability to gather information through questioning individuals and by examining records and documents.

• Ability to write concisely, to express thoughts clearly and to develop ideas in logical sequence.

• Ability to assemble items of information in accordance with established procedures.

• Ability to determine proper format and procedure for assembling items of information.

• Ability to maintain accurate records.

• Ability to communicate effectively in oral expression.

• Ability to deal tactfully with others.

• Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds.

• Ability to give written and oral instructions in a precise, understandable manner.

•Ability to exercise sound judgment.

• Ability to exercise discretion in handling confidential information.

Preferred Qualifications:

• Superior organizational and time-management skills.

• Superior customer service skills.

• Previous experience in aviation-related industry or in an aviation educational environment.

• Experience with Banner finance, student information and payroll systems.

• Proficient in Microsoft Office, specifically Excel and Word.

Work Environment:

Bridgewater State University complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodation to qualified applicants and employee with disabilities. To request a reasonable accommodation for the application process, please complete and submit this electronic form:

Special Conditions for Eligibility:

Please be aware that employment at Bridgewater State University is contingent upon completion of a successful background check.

This position is not eligible for H-1B sponsorship.

COVID-19 Vaccination Requirement This position must comply with the University Covid-19 Attestation requirement. All employees must be fully vaccinated and complete the Covid-19 Attestation upon hire.Medical or Religious ExemptionsAn employee may request an exemption to the vaccination requirement based on the existence of medical contraindication to vaccination. In addition, an employee may request an exemption to the vaccination requirement based on a sincere religious belief. In both cases, an employee will be required to submit documentation to support the request for an exemption. Employees who secure an exemption may be required to take additional precautions in the workplace and will be required to participate in weekly COVID-19 testing through the university’s Wellness Center.

Salary Range: $1,820.73 bi-weekly (Grade 15 Step 1)

Posting Number: S00893P

Open Date: 11/23/2022

Close Date: 12/13/2022

Open Until Filled: No

Special Instructions to Applicants:

Please note the following information is required to complete your application for this position: *a minimum of one (1) employment history entry. *a minimum of three (3) professional reference entries.

To apply, visit

Bridgewater State University (BSU) is an affirmative action/equal opportunity employer which actively seeks to increase the diversity of its workforce. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people.

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Job Types: Full-Time.


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