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8 Mar 2021

Temporary Accounting Clerk (21-05741)

Axelon Services Corporation – Posted by iris.chen@axelon.com Janesville, Wisconsin, United States

Job Description

Accounting Clerk (Transaction Specialist)
6 month contract assignment
Mon to Fri 8 am to 4:30 pm

Major purpose: The Transaction Specialist provides effective support to customer service peers and customers relating to identifying and removing obstacles to sales orders.
Major responsibilities and duties:

Duties and Responsibilities:
Proficiency with NetSuite and SAP system to identify problems with customer orders then create necessary solutions.
Takes lead role in tracking back orders and other problematic orders and resolving each Acts as lead liaison between external customers and customer service, product management, warehouse and other internal business groups.
Proficiency in Excel to create reports documenting errors with customer orders.
Utilizes effective listening and communication skills to generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
● Advanced critical thinking capabilities.
● Advanced problem solving capabilities.
● Advanced communications skills to support training and coaching initiatives.
● Advanced interpersonal skills to support training and coaching initiatives.
● Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
Efficiently records and processes orders, faxes, pending returns, returns, debits, credits, inquiries, and feedback.
Takes personal ownership for meeting established individual and team metrics.
Meets or exceeds monitoring standards on phones and online.
Performs filing functions for orders, reports, and other documents.

Requirements: 1-2 years customer service and sales experience
Bi-lingual (English / Spanish) a plus
Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the internet.
Proficiency with required software programs including NetSuite and SAP.
● Proficiency with Excel.

[Axelon Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.]

How to Apply

Please send your updated resume to iris.chen@axelon.com

Job Types: Temporary.

Job expires in 23 days.

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