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21 Aug 2021

Full-Time Account Manager – Remote

The Social Element – Posted by thesocialelement United Kingdom

Job Description

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.

We are The Social Element – a place where everyone has a voice. Diverse in our make-up and inclusive in our thinking; this has been who we are from the get-go.  We strive to create a place where everyone is celebrated and has the opportunity to shine. We feel ready and excited to bring our whole selves to work. #genuinehumanconnections

We have a new opportunity for  an Account Manager to join the Client Services team. In this role, you will have experience in creating strategic opportunities, participating in account planning, and cultivating relationships with clients.

Working within a client and sales-driven environment, you will be the lead on your portfolio of accounts by managing commercial opportunities and the client relationship. You will be a brand champion, agency representative, and a trusted partner to both clients and your team.

This role is for someone who enjoys commercial challenges, and wants to learn how to strategically partner with major brands and partner agencies.

Our relationships with our clients are true partnerships as we become an extension of their team: trusted, committed, leading. Your overall success will be measured on Client Relationship and Client Growth.

**This is a full time position available as fully remote anywhere within the UK**. We will also consider applications from part-time candidates. You can specify this in your cover letter.


  • Spotting commercial opportunities & managing clients relationships: You’ll be the owner in building and forging in-depth partnerships with clients within the client’s organisation. You have a keen eye to spot growing account opportunities.
  • Develop a trusting partnership and lead the client: Identifying upsell opportunities, commercial risk management, account growth, profitability, and strategic account planning.
  • Support the Account management team: Your portfolio of clients may include VIP accounts that you will manage with guidance from the Senior Account Manager and Account Director.
  • Strategic & commercial approach:  understanding clients goals and making strategic recommendations.
  • Collaborate closely with Social Producers: ensuring effective communication and alignment on client delivery
  • Partnering with other Agency departments  developing effective client strategies across all service opportunities
  • Look for new service & growing opportunities: for the agency, and provide that feedback effectively to the Services team
  • Seek alternate perspectives and approaches in developing effective strategies



  • Previous experience in account management in preference within an agency background
  • Excellent communication and interpersonal skills, building trusting relationships both internally and with clients
  • Excellent problem solving skills with the ability to think on your feet
  • An ability to drive the client forward to help achieve their business goals while being attentive to  driving agency goals forward
  • An ability to craft appropriate strategies, develop presentations, points-of-views and key strategic documents to provide thought leadership and drive innovation
  • A confidence and gravitas in preparing engagement decks and presenting to clients
  • Passion for digital and social trends within the industry
  • Experience and knowledge of best practices in managing social networks

The Social Element values 

  • Do it Well
  • Be One Team
  • Do the Right Thing
  • Keep Pioneering
  • Make Them Smile

How to Apply

We are proud to be an Equal Opportunity employer.  Our recruitment process is fair, transparent and based on merit, skill and experience related to the role.  We welcome applications from diverse and under-represented groups regardless of their background. How to apply: If all this sounds like you, simply upload your CV/resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
  • Details of your personal/professional experience in account management
  • Why you are interested in being part of our team at The Social Element

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: account manager, agency, Remote, and social media.

Job expires in 8 days.

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