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13 Sep 2022

Full-Time Account Manager

SummitHire – Posted by SummitHire Newton, Massachusetts, United States

Job Description

Job Description

Summit Educational Group is a leader among standardized test preparation and tutoring providers nationwide. Our tutors are bright, passionate, and engaging individuals who are eager to learn Summit’s unique and effective test prep strategies. Founded in 1988, Summit has over 30 years of experience helping young people and their families leverage academics to find success in life.

We raise test scores and improve grades, achieving meaningful results by recruiting and hiring bright, kind, and reliable tutors. Our team is lively, is committed to student growth, operates through a student-centered lens, and believes in a collaborative, education-focused culture. Summit provides one-on-one in-home test preparation and tutoring, runs classes throughout the region, and publishes its own branded course materials used by private tutoring companies and schools across the country.

Become part of our growth! Learn more about us at: www.mytutor.com

The Opportunity:

Summit Educational Group is seeking a Classroom Programs Account Manager who is responsible for the logistics and organization of our class program operations in Massachusetts. The individual will manage the execution of all classroom program logistics, acting as the primary point of contact for parent and student communications. Additionally, the Classroom Programs Account Manager will be key in ensuring the delivery of exceptional customer service to all classroom constituents, including students, parents and school partners. This is a full-time, salaried, 40-hr/week position.

Key Responsibilities:

Classroom Program Customer Service

· Act as primary customer service representative for Classroom Program students and families

· Seek opportunities to promote 1-1 tutoring services to existing classroom clients

· Respond promptly to concerns raised by any classroom program constituent

· Focus on classroom program quality assurance for all clients

Divisional Operations

· Maintain all operational reporting (scorecard metrics) and communicate them to the MA team on a regular basis

· Organize score reporting for practice tests

· Request registration pages and fliers from marketing; proofread copy and test all links before submitting to school partners

· Manage logistical details regarding school partnerships (class schedule creation and approval, financial aid requests, mailing materials, room numbers, emergency contact information, etc.)

· Process all classroom registration, billing, and update rosters

Classroom Billing

· Process and maintain all classroom billing records

· Confirm and process all financial aid requests

· Reconcile revenue reporting regularly to ensure all charges have been collected

Your Skill Set:

As a candidate for the role of Classroom Programs Account Manager you will possess the following characteristics and qualifications:

· Demonstrate exceptional organizational skills, high sense of urgency in completing tasks, and can-do attitude

· An ability to prioritize multiple streams of work with a strong attention to detail

· Nuanced oral and written communication skills with an ability to clearly and concisely convey information in a timely fashion

· An ability to work as part of a team that supports each other in managing a range of competing responsibilities

· An ability to handle customer service interactions on the phone in a pleasant and precise manner

· Alignment with Summit’s core values: deeply caring; ethical; accountable; accessible; expert; integrity

Benefits and Location:

This is a full-time position in Summit’s office in Newton, MA.

Summit offers a compelling compensation package of $45,000-$50,000 including competitive salary and performance bonus, 401(k) retirement savings plan with company match, paid time off, employee discount, dental plan, and a medical plan with fitness club discount. All of our office locations offer ample free parking and a spacious, casual, and friendly environment.

To Apply:

Email a thoughtful cover letter and resume that conveys your interest in the Classroom Programs Account Manager position and how your skill set is a fit for this opportunity. We know that community members from marginalized backgrounds often receive negative messaging based on their race, ethnicity, age, religion, gender, and sex that prevent them from pursuing opportunities that they believe are a good fit or find interesting. If you are questioning whether you should apply, but believe you meet many of the qualifications above, please do not hesitate to submit your materials.

At Summit Educational Group, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced, acknowledging that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, we welcome and encourage applicants to bring their authentic selves when considering employment opportunities within our company.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 14 days.

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