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28 Apr 2022

Full-Time Account Manager

Capsule – Posted by soladayolsonmfc Minneapolis, Minnesota, United States

Job Description


Capsule is seeking a new crew member who possesses a natural inquisitiveness toward the world (both terrestrial and celestial), a core competency in crafting meaningful connections, and a knack for translating thoughtful design and strategic skill into stronger client relationships. You know, basically someone who charts stars and maps supernovas to pinpoint unique opportunities and ensure Capsule’s clients reach new horizons. The Account Manager at Capsule will manage client relationships, participate in client strategy, and facilitate the presentation of research, strategy, messaging, and design work.  

In a Nutshell

  • Client management with a strategic lens, seeing what the client is asking for and knowing what the client actually needs from the Capsule team. 
  • Utilize talents in strategy, communication, and writing to help collaboratively manage Capsule work across a set of clients in diverse industries. 
  • Work closely with designers, copywriters, other strategists, and researchers to deliver on client expectations and keep a positive, growing relationship with Capsule clients. 
  • Weekly updates on project status and keeping our team accountable to deadlines and budgets. 
  • Proactively support firm growth by listening for, identifying, and helping secure new work from existing clients. 
  • Often participating in highly collaborative team development sessions, strategic brainstorms, brand strategy sessions, and naming projects.  


  • Bachelor’s degree in a social sciences discipline, marketing, advertising, or other relevant area of study/life experience 
  • 3+ years of agency experience (preferred) or related communication industry experience that provides an understanding of design, marketing, research, creative, production, etc. 
  • Critical thinker, empathetic, organized, process-oriented, strong idea-generator, listener, synthesizer, strong written and verbal communicator, self-starter, team player, and wearer of multiple hats. 
  • And, if that’s not enough for you, the ability to work in a flexible, dynamic, fast-paced, highly collaborative environment, working on multiple projects at once. 

Bonus Points

  • Experience in InDesign, Slack, and Microsoft suite 
  • Knowledge of consumer packaging-specific projects 
  • Experience writing, editing, and publishing blogs, email marketing, or other forms 

About Capsule

Capsule has refused to adopt a descriptor since 1999. We’ve strategized for billion dollar industries and non profits. Conducted research for brands both local and global. We’ve given new faces to startups and facelifts to businesses over a century old. We’ve named everything from apples to office chairs. Rebranded schools and orchestras. Crafted experiences for grocery stores and Super Bowls. Our refusal to limit our work to one specific industry, combined with the satisfaction we find from solving problems that others won’t touch with 10-foot poles, has earned us a long list of partners and an informative depth of experience in brand research, strategy, and design over the last 20 years. So if you asked us to describe Capsule in two words, we’d say, “What’s next?” 

Clients we’ve grown with include Patagonia, Hydro Flask, Mattel, Minnesota Orchestra, Medtronic, Osprey Packs, SmartWool, Red Wing Shoes, Yakima, Herman Miller, Caribou Coffee, PepsiCo, and Arc’teryx. 

How to Apply

How to Apply Please send your cover letter with resume and optional case studies together in a PDF. Include your salary request in the email message. Send all materials to our retained search manager, Label your subject line “Your Name, Account Manager > Capsule.” In your letter, respond to at least one of these topics…
  1. Cite an example of how you uncovered an opportunity that nobody else saw, and pursued it.
  2. Describe the best presentation you’ve given and how design influenced it.
  3. How would peers describe your ability to get others to buy into an idea or work in sync?
You will receive a response to your application from our search manager. If we’re interested in talking with you, you’ll meet virtually with one of our experience strategists. Subsequent interviews may include virtual and/or in-person conversations with our Co-Founder, to whom the position reports. The Account Manager (aka Senior Experience Strategist) will begin as a hybrid, full-time position as soon as possible. Only applicants with the requested experience will be considered. COVID vaccination is required for in-person meetings at our Minneapolis office on Mondays. Candidates who are not US citizens or permanent residents must have authorization to work in the US before applying. No walk-ins or phone calls please. We look forward to hearing from you!

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: advertising, brand, and Marketing. Salaries: Not Disclosed.

Job expires in 14 days.

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