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28 Aug 2020

Full-Time Account Manager

b.well Connected Health – Posted by Jay@icanbwell.com Anywhere

Job Description

What You’ll Do

The Account Manager is responsible for the success of b.wells’ self-insured employer clients from implementation throughout the entirety of their life cycle as a b.well customer.

  • Operate as the strategic advisor and lead point of contact for any and all matters specific to b.well’s employer accounts
  • Build and maintain strong, long-lasting client relationships by creating and operationalizing a client success plan in conjunction with the client’s decision makers and executives
  • Drive towards delivering a return-on-investment and success against KPIs for each client
  • Provide population insights to clients through robust reporting and analytics
  • Manage the client launch process, provide training and ensure successful population configuration and achievement of agreed launch schedule
  • Lead appropriate, recurring client-facing meetings and communication cadence
  • Communicate, present, and influence key stakeholders at all levels of the organization, including executive and C-level
  • Liaise between cross-functional internal teams to improve the entire customer experience. This includes sales and marketing, design, data, consumer success, engineering, and product development teams.
  • Gauge client engagement scope and provide feedback regarding product and service improvements
  • Develop onboarding and retention strategies on a per-client basis
  • You will safeguard sensitive data by following policies and training concerning your security and privacy responsibilitiess

 

Notches In Your Belt:

  • BS/BA degree or equivalent work experience
  • Minimum 5 years of experience in Customer Success, Account Management, Business Development, or another client-facing role
  • Proven ability to juggle multiple projects while maintaining sharp attention to detail
  • Strong leadership skills
  • Experience using BI tools such as Periscope
  • Demonstrated skills in analytics and research, client relations, executive presentations, and cross functional project management
  • Ability to create structure in ambiguous situations and design effective processes
  • Strong desire to work in a close team/collaborative setting
  • Strong verbal and written communication skills
  • Strong presentation skills and business acumen
  • Solid experience with MS Office and G Suite
  • Be capable of multitasking and working in a fast-paced environment
  • Be flexible, dependable, and resourceful
  • Have a desire to innovate and improve medical care
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How to Apply

How to Apply To apply, email careers@icanbwell.com with your resume, your portfolio, and why you’d love to help us change the face of healthcare. Please use the subject line: (pink) “Apply - Account Manager”

Job Categories: LGBT. Job Types: Full-Time. Salaries: Not Disclosed.

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