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18 Nov 2021

Full-Time Account Manager

Blink UX – Posted by JBeery Seattle, Washington, United States

Job Description

We are looking for an Account Manager to add to our team to help shape and support account growth goals. This person will be dedicated to one of our large enterprise accounts (Microsoft or Google) and will support new business opportunities, create long-term relationships with our customers, and provide Blink internal teams with client insights.
The ideal candidate thrives in professional services and a collaborative team environment in which they are responsible for supporting business growth, high-quality delivery of services, and creating a positive customer experience.
The location for this position is preferenced toward Seattle, but we are open to individuals located in our other office locations: San Diego, San Francisco, Boston, or Austin.

What you’ll be doing:

    • Building and maintaining relationships across the client’s organization.
    • Leading client communication and redirecting to internal teams accordingly.
    • Owning project intake and timely response to new project queries and opportunities.
    • Scoping projects alongside the subject matter experts on the account (researchers, designers, project managers).
    • Negotiating contracts and agreements with support from the business development team, general managers, and practice area leadership teams.
    • Acting as the key liaison between our client and internal teams.
    • Managing account reporting activities, with support from business development team and subject matter experts associated with the account.
    • Collaborating with business development to achieve sales goals and grow the business.
    • Assisting and problem solving client escalations, as needed.

What we are looking for:

    • 5+ years of experience in account management, project management, business development, or similarly relevant role.
    • Proven account management or relevant experience nurturing and growing a client relationship.
    • Experience selling project work within a services company, bonus if experience includes projects centered around user-centered design work (UX strategy, research, design).
    • Demonstrated ability to communicate and present to clients.
    • Experience delivering client-focused solutions.
    • Experience working in a fast-paced environment.
    • Excellent listening, written, and verbal communication skills.
    • Motivated and results-driven.
    • Natural relationship builder and team player.
About Blink
Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love, and remember. With studios in Austin, Boston, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.

How to Apply

If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you. Please include in your cover letter and why you think you’d be a good fit! Please apply via our website here: https://jobs.lever.co/blinkux/d41bae0e-c293-411d-99e4-f526fad0567f

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: account management, consulting, sales, and UX. Salaries: 100,000 and above.

Job expires in 29 days.

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