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11 May 2022

Full-Time #54596 – SENIOR ANALYST, TECHNICAL SUPPORT

Denver Public Schools – Posted by Denver Public Schools Denver, Colorado, United States

Job Description

Please Apply Here:

https://ltmwebprod01.dpsk12.org/ltmprod/xmlhttp/shorturl.do?key=CAB

DEPARTMENT OF TECHNOLOGY SERVICES (DoTS)

Traditional 235 work days

FTE: 1.0

Salary Range: $84,257 – $105,322

Essential Functions and Objectives:

Responsible for performing advanced technical analysis to solve business problems using advanced methods. Provides information that may inform the district on key decision-making for priorities and project work cross functionally. Administers updates to procedures, improvements, and reporting within district wide systems and platforms.

Provides support for the implementation, maintenance, enhancement, and improvement of Oracle Cloud ERP products and related applications. Serves as a liaison between the District’s business units and other groups within the Department of Technology Services (DoTS) and is responsible for understanding the needs of the business and technology groups while building strong relationships with them.

Provide support for Oracle Cloud ERP products and related applications including, but not limited to system access, monitoring, troubleshooting, and operability.

Analyze technical problems related to Oracle Cloud ERP and related systems and perform root cause analysis to clearly define the cause of issues.

Collaborate with business entities, technologists, vendors, and process analysts to recommend permanent solutions and strategies for resolving ERP issues.

Assists in the definition, analysis, development, implementation and documentation of new systems, customized programs, and databases.

Work with business, leadership, and technology to define standard upgrade/patch processes, and coordinate their implementation.

Open issues with ERP vendor, track resolution progress, and ensure solution meets the organization’s business needs.

Work with DPS business units to design, implement, and maintain security structures related to the district’s ERP and related systems.

Perform minor software development and maintenance using SQL, Oracle Transactional Business Intelligence (OTBI), and Oracle Integration Cloud (OIC).

Analyze and Implement Role based Security in the Oracle Cloud.

Design, build, maintain, schedule, monitor, and troubleshoot Oracle Cloud jobs.

Train tier 1 support groups to utilize it in providing excellent end user support.

Provide guidance to business entities during application promotions.

Knowledge, Experience & Other Qualifications:

Five (5) or more years of IT work experience is required.

Three (3) or more years of experience working with HR, payroll, benefits, financials, or procurement systems are required; experience with Oracle Cloud products highly desired.

Experience troubleshooting, isolating, and diagnosing problems and working with role based security is required.

Effectively handles multiple demands and competing deadlines.

Strong attention to detail.

Effective verbal and written communication skills and the ability to discuss issues at a technical or non-technical level, depending on the audience.

Ability to quickly learn new systems and applications.

Ability to work effectively in a team-oriented, collaborative environment and with staff at all levels in all departments.

Aptitude for variety and changing expectations in a fast-paced environment.

Ability to work in a multi-ethnic and multi-cultural environment with district and school leaders, faculty, staff and students.

High degree of integrity in handling confidential information.

Maintains expert knowledge of developments in the fields of education, business, and information processing which may have application for the District.

Skilled at improving business processes with ERP solutions.

Ability to influence and motivate the work of others.

Ability to read and interpret relevant manuals and information and to understand and troubleshoot a variety of programming techniques.

Ability to interpret, adapt, and occasionally deviate from established practices and procedures for new situations and problems.

Superior customer service and support skills.

Education Requirements:

Bachelor’s Degree in Computer Science, Information Systems, or a related field is preferred.

Other information:

The mission of the DPS Department of Technology Services (DoTS) is to be a proactive partner enabling the success of every child. We support the students, families, and staff of Denver Public Schools by providing the infrastructure, tools, data, and support to enable effective educators and efficient operations. Our leading-edge technology work includes delivering custom portals for our students, parents, teachers, and administrators, managing one of the largest networks in the state of Colorado, providing unparalleled levels of customer support, finding new ways to get technology in the hands of our students, and much more. We believe that technology is a positive, enabling force for parent engagement, student engagement, educator effectiveness, operational efficiency, student safety, and student achievement. By joining us, you too will be enabling the success of every child!

Additional Information:

Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129

– Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397

– Compensation Structures: http://thecommons.dpsk12.org/Page/244

– Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.  

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation.  DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.  

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth.  Learn more at dpsk12.org.  

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

How to Apply

Hello Applicant! Please Apply Here:

https://ltmwebprod01.dpsk12.org/ltmprod/xmlhttp/shorturl.do?key=CAB

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

Job expires in 31 days.

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