- DCPG Customer Service RepresentativeRecruitDQ – Posted by RecruitDQ
Answer phones to respond to general customer service inquiries. Project a professional company image through phone interaction. ESSENTIAL JOB FUNCTIONS: Under general direction: Answer phones and respond to customer requests Identify, research, and resolve customer service issues using the computer system Assists customers regarding eligibility issues Provide claim status information and determine claim benefits Perform various job functions to support the overall functionality of the department Refund Requests/Stop Payment Requests Printing queued documents Returning x-rays to providers Prep consultant review packets Numbering claims Provide accurate call documentation in the AQDen computer system Follow-up on customer service inquiries not immediately resolved Recognize document and alert management of trends in customer service Recommend process improvement Maintain patient confidentiality and adheres to HIPAA guidelines and requirements Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: N/A WORK ENVIRONMENT Typical office environment, with minimal exposure to excessive noise or adverse environmental issues QUALIFICATIONS AND SKILLS REQUIREMENTS: The incumbent must possess: High school diploma or GED required 1-2 years customer service experience Proficient computer skills including MS Word and Excel Excellent verbal and written communication skills PHYSICAL REQUIREMENTS Must be able to meet the following physical requirements, with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment; Talk to other employees/clients and hear them; See and be able to read, write, and interpret written documents; Occasionally lift and move objects weighing up to 15 pounds. Uses computer, keyboard, monitor, telephone and other office equipment.
Location: CincinnatiOhio, United States
- CincinnatiOhio, United States
- Date Posted
- 11 Nov 2019
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- Product Design Lead – MobileRally Health – Posted by giselleposs1
Product Design Lead - Mobile CHICAGO, IL, SAN FRANCISCO, CA, REMOTE-SAN FRANCISCO Rally Health™ is all about putting health in the hands of the individual. It’s our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs. Our culture is built on a deep and sincere dedication to helping people live healthier lives. To do this, we are committed to innovating continuously at every level. We know that some of the things we do are not going to work, and that’s okay. We’re not trying to build something that is churn and burn. We’re building something that supports people over their lifetime. Every day, we get to work with amazing people on something that directly impacts the lives of millions of people for the better. We’re committed to maintaining a diverse workforce and an inclusive environment. We know we’re strongest when our employee population reflects the rich diversity of the world around us — and we’re a place where all voices are valued. We have multiple employee affinity groups, such as Rally Pride and Rally Women's Leadership Network, and celebrate a wide array of cultural and religious events, and regularly host company-wide conversations that highlight diverse experiences. About the team: The XD Mobile team is responsible for crafting the user experiences for our iOS and Android mobile applications. We combine elegant user interfaces, interaction fundamentals, effective motion design, and apply common sense design patterns that result in apps that are fun and entertaining to use. Our apps have consistently earned 4.5 to 5 star ratings from our enthusiastic users. Your day to day: The Lead Product Designer will join an existing 4 person design team focused on all design needs and you will also work closely with Engineering to implement your work and perfect the user experience. This position will report to the Mobile Design Director. Your core responsibilities: Complete UX/UI design of interfaces for iOS and Android Build low to high fidelity prototypes of interaction, animations or transitions Collaborate with the product team, the development team, and other designers on product features Maintain and evolve Rally application style kits and branding Present your work creatively and be able to explain design decisions About you: 4+ years of professional design experience Professional experience designing the UX/UI of an app that has launched BA or BFA in design or related field preferred, but not required Outstanding information architecture & interaction design with an attention to detail Proficiency with Sketch and InVision Ability to build rapid prototypes or short animation studies if needed using appropriate tools such as After Effects, Swift/Xcode, Framer.js, Origami, etc Understanding of Apple’s Human Interface Guidelines and UIKit, Google’s Material Design, and general mobile design patterns Understanding what makes an experience good or bad Excellent written and oral communication skills Why join Rally? On top of an innovative work atmosphere and a chance to help people change their lives, we offer competitive pay, daily catered lunches, and an extensive benefits package for all full-time employees (including medical, dental, vision and 401(k)). In addition, offer the ability to grow, while truly making an impact in the healthcare system. Rally knows that we are strongest when our employee population reflects the diversity of the world around us, and we are a place where all voices are valued. A diverse workforce will enrich us with the talent, energy, perspective and inspiration we need to achieve our mission. Rally Health believes in a policy of equal employment and opportunity for all people. It is our policy to recruit, hire, train, and promote individuals in all job titles, and administer all programs, without regard to race, color, religion, national origin or ancestry, citizenship, sex, age, marital status, pregnancy, childbirth or related medical conditions, personal appearance, sexual orientation, gender identity or expression, family responsibilities, genetic information, disability, matriculation, political affiliation, veteran status, union affiliation, or any other category protected by applicable federal, state or local laws. Individuals with disabilities and veterans are encouraged to apply. Applicants who require an accommodation related to the application and/or review process should notify Talent Acquisition (firstname.lastname@example.org).
- Date Posted
- 6 Jan 2020