- DCPG Customer Service RepresentativeRecruitDQ – Posted by RecruitDQ
Answer phones to respond to general customer service inquiries. Project a professional company image through phone interaction. ESSENTIAL JOB FUNCTIONS: Under general direction: Answer phones and respond to customer requests Identify, research, and resolve customer service issues using the computer system Assists customers regarding eligibility issues Provide claim status information and determine claim benefits Perform various job functions to support the overall functionality of the department Refund Requests/Stop Payment Requests Printing queued documents Returning x-rays to providers Prep consultant review packets Numbering claims Provide accurate call documentation in the AQDen computer system Follow-up on customer service inquiries not immediately resolved Recognize document and alert management of trends in customer service Recommend process improvement Maintain patient confidentiality and adheres to HIPAA guidelines and requirements Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: N/A WORK ENVIRONMENT Typical office environment, with minimal exposure to excessive noise or adverse environmental issues QUALIFICATIONS AND SKILLS REQUIREMENTS: The incumbent must possess: High school diploma or GED required 1-2 years customer service experience Proficient computer skills including MS Word and Excel Excellent verbal and written communication skills PHYSICAL REQUIREMENTS Must be able to meet the following physical requirements, with or without reasonable accommodation: Use hands to manipulate, handle, feel, and control items or equipment; Talk to other employees/clients and hear them; See and be able to read, write, and interpret written documents; Occasionally lift and move objects weighing up to 15 pounds. Uses computer, keyboard, monitor, telephone and other office equipment.
Location: CincinnatiOhio, United States
- CincinnatiOhio, United States
- Date Posted
- 11 Nov 2019
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- Administrative Specialistsamsolomon – Posted by samsolomon
ADMINISTRATIVE SPECIALIST TITLE: Administrative Specialist REPORTS TO: Associate Director, Operations STATUS: Non-exempt, temporary HOURS: Full-time (40 hours/week) for 4 months, with the possibility to extend LOCATION: Seattle, WA BACKGROUND AND SCOPE OF RESPONSIBILITY The Administrative Specialist provides administrative support to the organization and the Seattle office. This individual will interact with both internal and external stakeholders. A successful candidate will be extremely organized, have an eagerness to assist on any administrative task given, nimbly work on a variety of tasks of various scales in a dynamic, fast-paced environment, execute solutions, and communicate clearly. ILFI offers a fast-paced, collaborative, team-oriented workplace that is mission driven. ILFI has offices in Seattle, WA, and Pittsburgh, PA as well as additional remote staff across the country. The role will begin as a 4-month temporary position, with strong potential to become a permanent position with benefits dependent on success and funding. The salary for this position is $45,000 annually. This job requires the ability to lift and move boxes weighing up to 40 lbs as well as work at a computer for several hours at a time. DESCRIPTION OF DUTIES ● Staff the front desk of the office, answer the desk phone, greet visitors, and accept deliveries ● Keep office, supply rooms, kitchen, and conference rooms clean and organized ● Provide support with conference room scheduling ● Ensure office supplies and kitchen are stocked as needed ● Manage shipping, receiving, and supplies ordering for Institute events and special projects ● Check and distribute mail ● Support Operations team with expense reporting and receipt management ● Support hiring process via posting jobs and scheduling interviews with candidates ● Provide support for the Board including: setting up committee meetings, collecting and distributing the agenda and board materials, scheduling the venue, catering and associated events ● Assist the Board Chair in scheduling meetings with Leadership team ● Assist finance team with deposits and check printing ● Act as a liaison between property management, building owners, janitorial service, and staff to address building maintenance concerns ● Package and ship Ecotone book orders ● Assist Engagement team with administrative tasks leading up to and through the Living Future unConference, including organizing, ordering, and distributing needed supplies. QUALIFICATIONS REQUIRED ● Strong organizational skills ● Ability to manage multiple priorities ● Willingness to proactively help ● Ability to problem-solve in a fast-paced environment ● Affinity for basic office computer programs with the ability to learn new software applications (hardware and software will be Mac based and experience with Apple products is preferred) ● Familiarity with G Suite applications, particularly Google Calendar and Sheets, and Microsoft Office products. ● 1-3 years of experience in an administrative role and office setting DESIRED ● A strong passion for the environment and the commitment to ILFI’s mission as a whole. ILFI IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER We believe that our staff should reflect the diversity of the communities in which we live in order to achieve a living future that is socially just, culturally rich and ecologically restorative. We are committed to hiring and advancing staff that represents voices from traditionally underrepresented populations.
Location: SeattleWashington, United States
- SeattleWashington, United States
- Date Posted
- 23 Jan 2020