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4 Oct 2022

Full-Time Client Support II (Default)

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

SUMMARY

Serves as a team contributor with expertise in the Default space, responsible for providing client support to external customer’s on Black Knight’s MSP product. Acts independently or as a member of a project team responsible for providing technical guidance, troubleshooting and solutions concerning MSP. Provides technical consulting on complex projects.

RESPONSIBILITIES

  • Serves as liaison between Black Knight’s clients and the information technology organization for MSP
  • Expertly researches and documents client needs, technology, or regulations related to MSP system design or enhancements that will impact multiple platforms and/or applications
  • Creates detailed specifications from which coding and/or configurations will be written
  • Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly
  • Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained
  • Consults directly with the client and provides a high level of service
  • May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures
  • Performs other related duties as assigned

MINIMUM REQUIREMENTS

  • Bachelor’s degree or the equivalent combination of education, training, or work experience
  • Requires 4+ years of analytical and/or technical consulting experience
  • Deep knowledge of MSP
  • Strong knowledge of the Default space (Loss Mitigation, Foreclosure, Bankruptcy)

PREFERRED QUALIFICATIONS

  • Knowledge of the tools, techniques and principles used in software troubleshooting
  • Experience working in a technical client facing role
  • Proficiency in quality management methods, tools, and technologies
  • Ability to remain calm during high pressure situations
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

Although target pay range may vary by work location, a representative pay range for Colorado residents is: $65,000 – $85,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

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How to Apply

https://www.aplitrak.com/?adid=bWdvdWxldHRlLjExODYzLjEwNTk0QGJsYWNra25pZ2h0ZmluLmFwbGl0cmFrLmNvbQ

Job Types: Full-Time.

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