JOB FAMILY DESCRIPTION

The AIVA (Black Knight’s cloud-based artificial intelligence solution) Product Manager guides technical integration teams during AIVA implementations. Observes current state processes and system utilization and makes recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvem ents, reengineered processes, system optimization and other related opportunities. Serves as a liaison between the client, third party vendors and technical teams.

GENERAL DUTIES & RESPONSIBILITIES

• Compiles and analyzes customer data, and reports
• Completes consulting and implementation engagements in assigned functional areas. Interviews, observes and gathers relevant data in client’s operation in order to provide business and system application training, and perform problem analysis and determine solutions to client issues.
• Monitors the integration progress after the review addressing any subsequent issues arising, uncompleted tasks, and any problems disclosed in assigned functional areas.
• Monitors and reviews key client activities on a regular basis, making recommendations, both verbal and written, to clients with regard to the implementation of data, best practice operational improvements, training needs, reengineered processes, system optimization and other related opportunities.
• Develops professional and positive client relations designed to attract and promote new consulting and training business and foster an ongoing Black Knight relationship.
• Markets Black Knight products and services to our client base.
• Develops procedures, flowcharts and other consulting materials as required by the engagement assigned and devises and/or modifies
• processes and procedures to achieve greater efficiencies and to solve the most complex problems related to clients’ Black Knight products.
• Assists other Black Knight departments by providing professional and industry expertise as needed.
• Assist client with the creation and maintenance of test plans and test cases and post production support documents to ensure enhancements made to applications meet their needs and that application integrity is maintained.
• Supports a variety of tests using client data, such as system integration readiness and acceptance testing, in order to ensure client needs will be met.
• Identifies and documents requirements for configuration of system settings, workflow rules, user roles and workflow assignments for new products.
• Assist clients with implementing configuration changes identified during user acceptance testing and in production.
• Proactively reaches out to client to discuss upcoming product changes that may affect the client’s operations.
• May play a key role in the training of client and internal personnel on product enhancements, new systems, or procedures.
• Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

• Prior Mortgage Originations experience highly preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Prior Software Product Management experience required
• Experience working on platform integrations for large enterprise software strongly preferred
• Experience collaborating with and providing direction to development teams of at least 3-5 developers preferred
• Strong analytical skills used to determine client business needs and requirements
• Ability to quickly become proficient with new technologies
• Knowledge of financial and/or loan origination system technology, including systems, applications, practices, and emerging technologies a plus
• Excellent problem solving and analysis skills. Resourceful and proactive in gathering information and sharing ideas.
• Exceptional interpersonal skills and a demonstrated ability to interact with both external and internal customers, establishing and maintaining effective working relationships
• Strong time management skills, attention to detail, and resourcefulness
• Ability to utilize judgment in decision making process and decisions related to job tasks, including estimating work effort for project sub-plans or small projects to ensure the project is completed effectively and efficiently
• Excellent verbal and written communication skills, including the use of presentation and interpersonal skills to communicate ideas in a clear, concise, and professional manner to technical and non-technical audiences of various levels in the organization

JOB FAMILY LEVEL

Entry-level professional role. Moderate skills with moderate level of proficiency. Works under immediate supervision with limited latitude for independent judgment. Identifies non-routine issues and routes/escalates to appropriate team member. Supports lower-complexity products and/or services and has an introductory knowledge of some Black Knight products and services offered to the assigned client, customer, etc. Works on a few concurrent projects of low to medium complexity. Is an active team member, contributes to more complex projects under direct supervision to gain additional experience, shares ideas and suggests process improvements appropriate for level of experience. Consults with senior peers on processes to learn through experience. Typically requires one to three (1-3) years of experience in a product support role, with a minimum of two (2) years of industry and Black Knight product experience preferred.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.