Job Description

Title: Enrollment Coordinator
Position Status: Full-time, Non-Exempt
Reports To: TANF Program Expert
Hiring Range: $40,000 – $49,000/year
Benefits: Full benefits including three weeks of vacation, every other Friday off, paid
health days, paid family and medical leave, retirement match, health, dental
and vision insurance, healthcare and dependent care flexible spending
accounts, life insurance, disability benefits, comprehensive parenting
benefits through Maven and a CWEE-issued laptop

Founded in 1982, the Center for Work Education and Employment (CWEE) is one of Denver’s leading workforce and anti-poverty organizations. CWEE provides personal and professional support to address each career seeker’s unique challenges and to facilitate a supportive path to long-term employment success. CWEE’s mission is to foster personal and professional transformation for low-income families through confidence building, customized skills training, and career advancement. CWEE believes that regardless of personal situations and other barriers to employment, when an appropriate level of education and support is provided, individuals can and will succeed.

The values that drive CWEE’s mission of helping individuals succeed also drive CWEE’s approach to organizational management and employee development. CWEE embraces a culture of organizational learning and continuous quality improvement while centering trauma-informed care and wellness at all levels of the organization.

SUMMARY OF POSITION
The Enrollment Coordinator is responsible for reaching out to all referred CWEE participants to welcome them, provide an introduction to CWEE’s services and initiate a warm handoff to the assigned Program Advisor. This participant facing role serves as CWEE’s first point of contact for participant referrals, collects and inputs basic information and conducts all outreach attempts. The Enrollment Coordinator manages administrative tasks related to enrollment tracking and oversees the process for follow-up when participants are unable to be reached.

This position also provides regular coverage for the front desk and supports ongoing operational and administrative needs of the organization.

CWEE is seeking a customer-service oriented individual with the ability to maintain detailed records and a willingness and comfort spending long periods of time on the phone. This role requires a warm and persistent approach as well as a commitment to consistently providing high-quality service.

ESSENTIAL RESPONSIBILITIES

Participant Outreach and Enrollment (50% of time)
• Serves as first point of contact for all referred participants (enrollment is rolling, approximately 100 new referrals per month), conducts multiple outreach attempts by phone, email and text
• Shares an introduction to CWEE, understands and is able to effectively convey benefits of CWEE programming to participants with diverse professional backgrounds and varying individual needs
• Enrolls participants into the program by gathering basic information, sharing expectations for next steps and providing warm introductions to other CWEE staff

Reception and Operational Support (up to 25% of time)
• Operates front desk by greeting and directing all visitors and phone calls appropriately
• Provides cross-team administrative support, as needed
• Supports operations by setting up/tearing down meeting rooms, ordering food and coordinating supplies
• Ensures cleanliness of shared CWEE spaces, including participant and staff breakrooms

Data Entry and Special Projects (20% of time)
• Receives and maintains all referral data
• Documents all outreach efforts and enters case notes into various databases
• Collects and enters basic information about participants
• Contributes to regular data collection and reporting requests
• Supports organization-wide activities including events, meetings, and campaigns
• Coordinates and supports annual programming and donation drives
• Provides ongoing project support as needs arise

Professional Growth and Wellness (5% of time)
• Regularly reflect on progress toward professional goals, both individually and with supervisor, identifying and following through on learning opportunities
• Identify opportunities to mitigate stress

JOB QUALIFICATIONS
• Exposure to human services, education, workforce development or related setting, preferred
• Demonstrated ability to work with individuals from diverse and economically disadvantaged backgrounds
• Ability to establish and maintain effective working relationships with participants and staff
• Ability to manage a high volume of outbound calls with enthusiasm and poise
• Ability to adopt a strengths based and trauma-informed approach
• Skilled with daily, detailed data entry and outreach
• Strong computer skills including web-based databases, internet research and intermediate knowledge of Microsoft Office applications
• Ability to model professional dress and workplace conduct
• Strong written and oral communication skills
• Deadline oriented with ability to manage large amounts of data and create tracking systems

PERSONAL QUALIFICATIONS
• Commitment to CWEE’s mission of providing long-term, durable self-sufficiency through quality employment
• Active contributor to a positive work culture built on ongoing learning, continuous improvement and attention to wellness
• Strong, demonstrated critical thinking, organizing and problem-solving skills
• Ability to manage competing priorities, to troubleshoot and prioritize projects, meet deadlines, and manage workflow and workload
• Flexible, a team player with a commitment to personal and professional accountability
• Warm, persistent, nonjudgmental
• Strong self-awareness, confidence and integrity

WORK ENVIRONMENT
• This is an onsite role located in Denver, Colorado
• Willingness to work a varied schedule beyond core office hours, including occasional evening and weekend hours with advance notice

TO APPLY
Send cover letter and resume to

ca*****@cw**.org











. Please indicate ‘Enrollment Coordinator’ in the subject line. Materials will be reviewed and interviews scheduled as qualified applications are received. Timely submission of materials is encouraged as CWEE is seeking to fill this position quickly.

NO PHONE CALLS, PLEASE.

CWEE is an equal opportunity employer and is committed to a policy of non- discrimination and equal opportunity for all qualified applicants. Applicants of any and all backgrounds are encouraged to apply. CWEE is also dedicated to building a diverse and inclusive workplace. If you’re excited about this role, but your past experience doesn’t align perfectly with the requirements in the job description, we encourage you to apply anyways. You might be the right candidate for this or other roles within the organization.

A criminal background check of 7 years is required and CWEE will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

How to Apply

Job Types: Full-Time. Salaries: Not Disclosed.

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